Privacy Policy

A&O Fisher Family Pty Ltd, Dr Andrea Issler-Fisher and other related entities trading as “Scarless-The Clinic” are committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to:

• comply with the Australian Privacy Principles ("APPs").
• ensure that we manage your personal information openly and transparently.
• only collect personal information from you that we need to offer you the best possible service and customer experience.
• tell you how we might use your personal information.
• let you know if we need to disclose your personal information to anyone else (including anyone overseas) and if so, in what circumstances this might occur.
• keep your personal information secure.
• promptly respond to any request by you not to receive direct marketing material from us.
• make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and
• ensure that, where appropriate, you can access and correct your personal information.

About this Policy

This policy is intended to clearly explain some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Privacy Act 1988 and Privacy Regulations 2013 ("Act") and the Australian Privacy Principles.

References to "our", "us" and "we" in this policy are references to A&O Fisher Family Pty Ltd , Dr Andrea Issler-Fisher, ‘Scarless-The Clinic’ and its related entities and associated websites including scarlesstheclinic.com.au, scarlesstheclinic.com, scarless-theclinic.com, drandreaisslerfisher.com.au, scarclinicsydney.com, thescarclinicsydney.com, thescarclinicsydney.com.au (‘Website’).

These websites are owned and administered by A&O Fisher Family Pty Ltd and Dr Andrea Issler-Fisher.

This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us or to read any of the privacy statements or notices that will be issued to you as and when personal information is collected.

You must read this privacy policy before providing us with any personal information or using the Website. By providing us with your personal information and using the Website, you are confirming your agreement and consent to the policies and procedures described in this privacy policy.

What sorts of personal information do we collect?

We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to provide to you the best possible service and customer experience.

Depending on the exact nature of our relationship with you, we may request that you provide some or all the following information:

• information that we may require to identify you, including your name, home address, email addresses or other IP addresses and server details, and your date of birth.
• information that we can use to contact you.
• information we may require confirming your identity, including your driver's licence number.
• information that may assist us to confirm your financial position or credit history, business dealings or company credit information.
• Information that identifies your activity details including access and visits to our website.

It would be very unusual for us to need to collect all or even most of the above information from you, however the information we will require will depend on the specific service or services that we are providing to you.
We will only collect personal information from you that we reasonably require to satisfactorily perform the services that you require from us including using your personal information to aggregate your activities to assist in the management and operation of our website, services, performance benchmarking, portals or platforms maintained for your use.

Why do we require your personal information?

There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you, but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it.

Usually, the main reason that we will need to collect your personal information will be relating to a product or service that we are providing to you or are about to provide to you and for contacting you in relation to those services. Our main services include medical services, medical care services, consultancy relating to surgery, plastic surgery, cosmetic surgery, reconstructive surgery, consultancy relating to skin care, medical services for treatment of the skin, services for the care of the skin, alternative medical services, providing information including online, about medical services.

We may also use your personal information for other reasons, including:

• to contact you in relation to an event, special offer or product that you might be interested in.
• to assist us to run our business and to improve our services and performance, including staff training, accounting, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research, and statistical analysis; and
• to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information, but if you choose not to provide us with your personal information, we may not be able to provide the information, goods, or services that you require.

How do we collect your personal information?

We may collect your personal information:

1. directly from you, either in person or over the phone.
2. when you place an order via the Website.
3. when you interact with the Website; or
4. from other sources.

We will always collect your personal information directly from you unless it is impracticable to do so. This would usually be done through the Website when you elect to disclose your personal information to us for a particular purpose.

Your personal information will not be collected if you are only browsing the website, but we do use cookies to better tailor our information and our services to meet your needs. A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access, and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Collecting and disclosing personal information about others

Wherever possible, we will collect personal information directly from the relevant individual to whom that information relates.

How do we use or disclose your personal information?

We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:

1. to set up and activate your account with Scarless-The Clinic or related entities.
2. to consider your request for a product or service.
3. to enable us to provide a product or a service to you.
4. to coordinate delivery of your goods or services.
5. to facilitate and process your orders and payments.
6. to carry out or respond to your queries or requests.
7. to provide information to you that you have requested.
8. to provide additional information to you as requested by you and to respond to your queries about our products.
9. to facilitate your entry into competitions run through the Website.
10. to facilitate your use of the Websites.
11. to facilitate online chat.
12. to any third-party suppliers of our goods or services, including third party application owners or licensors.
13. to any third-party credit provider to facilitate the provision of credit to you as required.
14. to our third-party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand your needs or to develop, improve and market our products and services to you.
15. for regulatory reporting and compliance with our legal obligations.
16. to relevant third parties to undertake fraud checks.
17. to perform administrative and operational tasks (including risk management, systems development and testing, staff training and collecting debts).
18. to facilitate product reviews and to seek your feedback in relation to products, customer satisfaction and our relationship with you and to manage any customer complaints.
19. for use in direct marketing of promotions, products, and services that we think might be of interest to you, including to add to a database compiled by us for this purpose.
20. to our third-party service providers, for use in direct marketing of promotions, products, and services that our third-party service providers think may be of interest to you, including to add to a database complied for this purpose.
21. to monitor or improve the quality and standard of service that we provide to you.
22. to consider any concerns or complaints you may raise against us.
23. to our agents, successors and/or assigns.
24. to notify you of offers that may be of interest to you; and
25. to better understand your preferences.

Do we share your personal information with others?

We may share your personal information with other companies that are related to Scarless-The Clinic or with any Recipient Party. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you consent to your personal information being shared with our related entities and with any one or more of the Recipient Parties.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions. Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).

Will we disclose your personal information to anyone overseas?

There may be circumstances where we need to disclose personal information that we hold about you to a third party overseas ("Overseas Recipients"). This may occur, for example, where we have a database or server hosted outside Australia or where you are interacting with an application which is based overseas.
The countries to which we are most likely to send your personal information include the United States of America and the United Kingdom.

How can you access your personal information?

Usually, we will be able to provide you with access to your personal information upon receipt of your written request, by email to info@scarlesstheclinic.com.au.

Links to other websites

This Website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Changes to this policy

From time to time, it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time. Scarless-The Clinic welcomes your comments regarding this Privacy Policy. If you have any questions, concerns, or complaints, about this Privacy Policy and would like further information, please contact at

info@scarlesstheclinic.com.au
A&O Fisher Family Pty Ltd

Suite 1, Level 6, 75 Crown Street,
Woolloomooloo, Sydney, 2011
NSW, Australia.

Scarless- The Clinic and related entities agree to abide and comply with the Health Practitioner Regulation National Law Act 2009 and the Health Practitioner Regulation National Law (NSW) No 86a (‘National Law’).

Scarless -The Clinic and Dr Andrea Issler-Fisher are members of The Australian Health Practitioner Regulation Agency (Ahpra) being the national organisation responsible for implementing the National Registration and Accreditation Scheme (the National Scheme) across Australia.

The Guidelines for advertising a regulated health service were jointly developed by the National Boards under section 39 of the National Law. The guidelines have been developed to help practitioners understand its obligations when advertising its services. We agree to abide by the Guidelines when advertising our services. If you have any issue with our advertising, website content, information, news, communication services, please direct these queries to info@scarlesstheclinic.com.au.

You hereby indemnify Scarless-The Clinic and undertake to keep Scarless-The Clinic indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Scarless-The Clinic to a third party in settlement of a claim or dispute) incurred or suffered by Scarless-The Clinic arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension, or any other actions taken by us in connection therewith. If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.

Scarless-The Clinic reserves the right to change these conditions from time to time as it sees fit, and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site, or customers personal information (including Personally Identifiable Information) notification by e-mail will be made to those affected by this change.

Although this website may be accessed worldwide, content is only intended for residents in Australia. By accessing, browsing, or using this website, you agree that these Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia.

Regardless of where you access this website, you agree that any action at law or in equity arising out of or relating to these Terms shall be filed and adjudicated only in the federal or state courts located in New South Wales, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and us.